Booking Terms & Conditions Customer agreement 

  When booking with JA Travel Solutions / The Cruise Warehouse you understand and agree with the following terms and conditions.   Bookings and travel products are made on your behalf through any one of our many wholesalers and suppliers. These terms and conditions apply to bookings you make with this agency   in-person, over phone or by email .We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these terms and conditions.

Please note *Unless otherwise stated on your invoice ALL bookings are non-changeable non-refundable. **

Passports & Visas-All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return (Most countries require a machine-readable passport).  When assisting with an international travel booking, a scanned copy or screen shot of all passports is required prior to purchasing flights. We will assume that all travellers on the booking have a valid Australian passport unless advised otherwise. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). If you need information regarding visas, passports and other travel document requirements for your trip, please let your us know. . We can provide you with general information that applies to international travel bookings you make with us. Please refer to  consulate offices or visa companies for further assistance.. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). 

If you are travelling to the United States please see for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa. 

Travel Insurance: We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.  

 Please contact us for a quote for travel insurance or if you have any questions about   travel insurance products. If travel Insurance is NOT obtained either by your own means OR through this agency, JA Travel Solutions will not be held responsible for costs incurred due to cancellation, emergencies or change as a result of not having this travel protection. A copy of travel insurance documentation sourced elsewhere must be forwarded to this agency prior to departure. Please note Cruises stopping in ports of New Caledonia will require a hard copy of their travel insurance certificate to disembark.

Travel Advice: We recommend that you contact the Department of Foreign Affairs and Trade or visit their website for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.

Health: You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel.  General health advice for the destination you wish to visit is also available from DFAT (see 

Prices: All price supplied are in AUSTRALIAN DOLLARS and  are subject to availability at the time of consultation ONLY and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increase. Please contact us for up-to-date prices.

 Our Change and Cancellation Fees:

Domestic /Trans Tasman Bookings

Changes/amendments $25 AUD per person

(Capped at $50 per booking )

Cancellations $40AUD per person

(Capped at $80 per booking )

 **In addition to any supplier charges**


International bookings

Changes /amendments $40AUD per person

(Capped at $80 per booking )

Cancellations $65 AUD per booking

(Capped at $130 per booking )

 **In addition to any supplier charges**


Domestic / International  Cruises

Changes/Amendments$40AUD per passenger

(Capped at $80 per booking )

Cancellations $65AUD per passenger

(Capped at $130 per booking )

  **In additions to any supplier charges


Supplier Change and Cancellation Fees: If your booking is permitted to be cancelled or amended it may also incur cancellation fees from the airline/travel company/wholesaler it was sourced from., This fee can be up to 100% of the cost of the booking, regardless of whether travel has commenced.  Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for the amount of that fee.  Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

Deposit and Final Payment   You may be required to pay a deposit or deposits when booking. We will advise you the deposit cost. All deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Australian Consumer Law).  Final payment is required as per invoice documents.

Payments by Cash, Direct Deposit and Credit Card   Payments by cash are always welcome. Direct deposit is available(Details below). Credit card payments incur a merchant surcharges of 1.3% for standard cards and 1.5% for premium Visa/ MasterCard  & Amex  2.2%. By Supplying a credit card you authorise us to charge all fees incurred by you in relation to the services provided to the credit card designated by you.  If payment is not received from the card issuer or its agents for any reason, you agree to pay us all amounts due immediately on demand.  

JA Travel Solutions-Bankwest 302162-Account 0727399-

Reference -Invoice No

Agency: JA Travel Solutions / The Cruise Warehouse acts as an agent for and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Any services we provide to you are collateral to that agency relationship. Our obligation to you is to (and you expressly authorise us to) make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties.  All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers.  We can provide you with copies of the relevant service provider terms and conditions on request.  Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us.  Specifically, if for any reason (excluding fault on our part) any travel service provider is unable to provide the services for which you have contracted, your rights are against that provider and not against us.  

Liability: To the extent permitted by law JA Travel Solutions /The Cruise Warehouse does not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss)< delay , additional expense or  inconvenience caused directly or indirectly by acts, omission or default, whether negligent or otherwise, of third party providers over whom we have no direct control, force majeure or any other event which is beyond out control to which is not preventable by reasonable diligence on out part. Our liability will also be limited to the extent that any relevant international conventions, e.g. Montreal convention in respect to air, Athens convention in respect to  travel by sea, Berne Convention in respect of travel by rail and the Paris Convention in respect to the provision of accommodation limit the mount of compensation  which can be claimed for death, injury or delay to passengers and loss. Damage and delay to luggage. Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required to us under applicable law. The liability clause us subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights  you may have under the Competition and Consumer act 2010(Cth)

Force Majeure : Neither party will be liable for any failure or delay in performing an obligation under this agreement that is due to any of the following causes, to the extent beyond its reasonable control: act of God, accidents, riots, war, terrorist act, epidemic, pandemic, quarantine, outbreaks of infectious diseases or any other public health crisis, civil commotion, breakdown of communication facilities, natural catastrophes, governmental acts or omissions, changes in laws or regulations, national strikes, fire, explosions,  generalized lack of availability of raw materials or energy. For the avoidance of doubt ,Force Majeure shall not include (a) financial distress no the inability of wither party to make profit or avoid financial loss, (b) changes in market prices or conditions (c) a party’s financial inability to perform its obligations hereunder. In the even Force Majeure applies, the customer will be bound by the suppliers terms and conditions.

**Clients are advised to check their documentation carefully on receipt. Changes can only be made within 24 hours of receiving your documents. Airlines and Suppliers charge fees for amendments and this charge will be passed onto clients if this agency is found not at fault

Monies Not Held on Trust: All monies paid by you to us will be transferred to the wholesaler or supplier of your related travel product by the next business day.  No Trust funds held unless notified in writing prior

Special Requirements: -Please liaise with our office  regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled assistance.

Frequent Flyer: Please advise us of your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. . We cannot guarantee that the supplier will credit you with points for your booking.

Travel Documents: Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider.  Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees.  Travel documents cannot be transferred to another person to use.  All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled.  Please review your travel documentation carefully and advise us immediately of any errors in names, dates or time. All documents will be delivered to you either in person OR by overnight mail/ express mail as soon as they are available Please contact us to confirm when your travel documents are available.    

Schedule Changes: Clients are responsible to confirm your scheduled departure time with your airline website via my bookings/ check-in or your departure airport. 

Refunds: JA Travel Solutions/The Cruise Warehouse will not provide you with a refund for the service fee charges if the booking does not go ahead. Refunds for bookings are subject to the T’s & C’s of the supplier used for your booking. If a supplier is required to provide you , It will be provided to you once it has been received by JA Travel Solutions/ The Cruise Warehouse. Please note  Wholesalers, Airlines, Cruise companies etc can take 60-90 days or more to process any refunds owed to the customer.

Governing Law: If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.

Privacy Policy: We are committed to protecting your personal information and agree to handle your personal information confidentially.  By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy.  In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients.  Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking.  These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based.  We may also disclose your personal information to our overseas related entities and to service providers who perform services for us within and outside of Australia.  Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with Australian privacy laws or otherwise be accountable for how they handle your personal information. 


Acceptance of Terms & Conditions



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